STEP 1: Lodge Complaint with Branch Desk / Manager
Customer → Branch Desk / Manager
Mode: Visit Branch / Phone / Email / Written Application / Website / Branch Contact Number
Branch Location | Mobile Number | Mail Address |
MANINAGAR (HO) | 9213001829 | |
VATVA | 9313608260 | |
ELLISBRIDGE | 9313608628 | |
NAVRANGPURA | 9313608632 | |
GHODASAR | 9313608278 | |
ASLALI (JETALPUR) | 9313608622 | |
VASTRAL | 9313608470 | |
VEJALPUR | 9313608633 | |
NAROL | 9313608549 | |
SHELA | 9213001830 |
Turnaround Time (TAT): Within 10 working days
If Resolved → CLOSED
If Not Resolved / Not Satisfied → Go to Step 2
STEP 2: Escalation to Nodal Officer (Head Office)
Customer → Principal Nodal Officer / Grievance Redressal Officer
Name: Sanjaybhai N Rabari (Manager)
Mobile: 9624433227 | Landline: 079-25460815
Email: banking@kmns.bank.in
Mode: Email / Letter / Website Complaint Portal
TAT: Within 5 working days
If Resolved → CLOSED
If Not Resolved / Not Satisfied → Go to Step 3
STEP 3: RBI’s Integrated Ombudsman Scheme (IORBIS)
Customer → RBI Ombudsman
Portal: https://cms.rbi.org.in
Email: CRPC@rbi.org.in
Toll-Free: 14448
Ombudsman Decision → FINAL